Privacy Policy for Fome App

Effective Date: 1^st November, 2025

Fome App (“we”, “our”, “us”) operated by FOME MOBILE CAR WASH L.L.C respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard your information when you use our mobile application (“App”) and related services.

If you do not agree with this policy, please discontinue using our App.

1. Information We Collect

We collect and process the following types of information:

a. Personal Information

When you use Fome App, we may collect:

• First and last name
• Email address
• Phone number
• Service address
• Profile photo (if added)

b. Login via Google or Apple

You can sign up or log in to the Fome App using your Google Account or Apple ID.

When you choose one of these options:

• We receive your name, email address, and (if permitted) profile picture from Google or Apple.
• We do not receive your password or have access to your third-party account credentials.
• You can revoke this access anytime through your Google or Apple account settings.

c. Location Information

The App may request permission to access your device’s location to display available car wash services nearby. You can enable or disable location access in your device settings at any time.

d. Payment Information

All payments and subscriptions are securely processed by Stripe, our third-party payment processor. We do not store or have direct access to your full credit or debit card details.

e. Usage Information

We may collect non-identifiable data such as device type, operating system, app interactions, and diagnostic logs for analytics and improvement.

2. How We Use Your Information

We use the collected information to:

• Register and authenticate user accounts (including Google and Apple login).
• Provide, manage, and schedule mobile car wash services.
• Process monthly Stripe-based auto-renewing subscriptions.
• Communicate important updates and support notifications.
• Improve the App’s performance, usability, and service offerings.
• Ensure compliance with applicable laws and prevent fraudulent activity.

3. Subscription and Payments

• Subscriptions are auto-renewed monthly via Stripe unless canceled at least 24 hours before renewal.
• You can manage or cancel your subscription directly through Google Play or App Store settings.
• Payment processing is handled by Stripe; we do not store payment card details.
• For refund or billing-related queries, contact info@thefome.com.

4. Sharing of Information

We do not sell or rent your personal data.

We may share your data only in the following cases:

• With third-party partners (e.g., Stripe, Google, Apple) to facilitate authentication, payments, and core services.
• To comply with legal requirements or government requests.
• To protect our rights, safety, and property or that of our users and partners.

5. Data Security

We use industry-standard encryption, secure HTTPS communication, and strict access controls to safeguard your data.

While we take all reasonable precautions, no online transmission or storage system can be guaranteed 100% secure.

6. Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal obligations.

Users can request account deletion or data removal by contacting info@thefome.com.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Revoke access for Google or Apple login through their respective account settings.

For any data-related requests, contact us at info@thefome.com.

8. Delete Account

You have the right to request the deletion of your account and associated personal data at any time. Upon receiving your request, we will take reasonable steps to permanently delete your account information, subject to any legal or regulatory requirements that may require us to retain certain data for a specific period.

To request account deletion, you can:

• Use the “Delete Account” option available within the app, or
• Contact us at info@thfome.com with your registered account details.

Once your account is deleted:

• You will lose access to all services and data associated with your account.
• Certain non-identifiable information may be retained for analytical or record-keeping purposes.
• Any data we are legally required to keep will be securely stored until the retention period ends.

8. Children’s Privacy

Fome App is not intended for children under 13 years of age.

We do not knowingly collect data from minors. If you believe your child has provided personal information, please contact us for deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App and on our website, with a revised “Effective Date.”

Continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

FOME MOBILE CAR WASH L.L.C

Email: info@thefome.com